--- title: The Importance of Reliable Charging for Your Customers description: Discover why reliable EV charging is crucial for customer satisfaction and the widespread adoption of electric vehicles. Learn about key reliability metrics, common issues, and how to ensure a dependable charging experience. image: https://offers.turnongreen.com/hubfs/Canva%20images/The%20Importance%20of%20Reliable%20Charging%20for%20Your%20Customers.png --- [Skip to content](https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers#main-content) [![TurnOnGreen](https://offers.turnongreen.com/hs-fs/hubfs/logo@2x-1.png?width=250&height=25&name=logo@2x-1.png)](https://www.turnongreen.com) - [FOR BUSINESSES](https://turnongreen.com/family-of-products/) - [FOR EV DRIVERS](https://turnongreen.com/ev700/) - [ABOUT US](https://turnongreen.com/about/) Open main navigation Close main navigation - [FOR BUSINESSES](https://turnongreen.com/family-of-products/) - [FOR EV DRIVERS](https://turnongreen.com/ev700/) - [ABOUT US](https://turnongreen.com/about/) - [Contact us](https://turnongreen.com/contact/) [Contact us](https://turnongreen.com/contact/) [All posts](https://offers.turnongreen.com/en/blogs/all) May 31, 2024 # The Importance of Reliable Charging for Your Customers ![Picture of the #GreenTeam](https://offers.turnongreen.com/hs-fs/hubfs/CHARGEIcons.png?width=50&name=CHARGEIcons.png) By  [the #GreenTeam](https://offers.turnongreen.com/en/blogs/author/the-greenteam)  ·  1 minute read   ![The Importance of Reliable Charging for Your Customers](https://offers.turnongreen.com/hs-fs/hubfs/Canva%20images/The%20Importance%20of%20Reliable%20Charging%20for%20Your%20Customers.png?width=800&height=450&name=The%20Importance%20of%20Reliable%20Charging%20for%20Your%20Customers.png) In the push to accelerate transportation electrification in California, one of the biggest barriers to EV adoption is the reliability of charging infrastructure. At TurnOnGreen, we understand that reliable public EV chargers are crucial to overcoming "charger anxiety" and promoting EV acceptance. ### Why Charger Reliability Matters Charger reliability involves two key concerns: 1. **Is the charger in service?** 2. **Is the charger working as expected?** **![Screenshot 2024-05-15 at 2.50.47 PM](https://offers.turnongreen.com/hs-fs/hubfs/Screenshot%202024-05-15%20at%202.50.47%20PM.png?width=1196&height=674&name=Screenshot%202024-05-15%20at%202.50.47%20PM.png)** Without reliable charging stations, drivers may face frustrations that deter them from continuing their EV journey. Here's how we define and ensure reliability: ### Reliability Metrics - **Uptime:** The percentage of time a charging station is operational. For instance, 95% uptime means two weeks of downtime per year, which can significantly impact the user experience. - **Mean Time to Repair (MTTR):** The time taken to detect, escalate, and repair issues. - **Mean Time to Restore Service (MTTRS):** The time taken to restore service once a problem is identified. - **Mean Time Between Failures (MTBF):** Assesses equipment performance, with higher MTBF indicating better reliability. ### Factors Affecting Reliability - **Electrical feed issues** - **Station hardware problems** - **Communication network failures** Some causes are beyond control, like power failures or vandalism, while others, such as equipment or network issues, can be managed effectively. Regular maintenance and repair of EV chargers are essential to providing a positive charging experience. ### Networked vs. Non-Networked Chargers - **Networked Chargers:** - Connected to a larger network - Access online management tools - Monitor usage and charge fees - **Non-Networked Chargers:** - Stand-alone units - No internet access or usage monitoring - Free charging for all users [![EVP700 Networked EV Charger The EVP700’s reliability, modern design, and small footprint makes it the ideal choice for locations where EV drivers are parking for 4-8 hours at a time. Hotels, workplaces, multifamily properties and municipal parking lots are well suited to use the EVP700 level 2 EV charger.   ](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/19958220/interactive-163347214357.png)](https://offers.turnongreen.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJX7EYeU76SJ0CtuAMh2gkP7950jWcW7x61jaQ2zGJsyimKCM%2FSQZYOvhcls%2FTSkLlHEHgt5QsuAscowe3SjCy8lUg19ooLQmANyTExnIhifzc2WUqoKef2Z7qwg4gkL5Ym27aWBGMeDDT8k2vMPhBBtx7tYCf8nE%2FOqiDWC2H6Bow%3D&webInteractiveContentId=163347214357&portalId=19958220) [![DSCF1140](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/19958220/interactive-169092939524.png)](https://offers.turnongreen.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIkHPQwRUtO5K96JJnXW%2F9JHEMXWf9UIKxsv4%2F80Hg13VQlMeehy5lSJIsGZSLPjhfTuUE7ykOxZaiWKLqKzB69H01Q2WLElnVhXiQCUQuT%2FBNUPe2SoqMptngGWCVVyPTprB1uTJ61nmQfa6D5bs2eZnIaDlTMnmSa1tZoIXlLT7gjBLP%2BV2yW0S8Z&webInteractiveContentId=169092939524&portalId=19958220) ### Key Stakeholders - **Government Agencies:** Set standards and distribute funds for infrastructure. - **Utilities:** Own and operate charging stations, supporting third-party installations. - **Carmakers:** Determine vehicle compatibility and charging speeds. - **EV Service Providers (EVSPs):** Manage operations and the driver experience. - **Site Hosts:** Provide locations for charging stations. - **Property Managers:** Maintain the site and charging stations. ### Ensuring Reliability - **Include Reliability Standards:** Public and utility funding should require high reliability standards with transparent reporting. - **Redundancy Requirements:** Public fast-charging locations should have multiple chargers to ensure availability. - **Integrate Technology:** Networked stations should work seamlessly with third-party services and automotive companies. - **Remote Diagnostics:** Tools to detect and resolve issues remotely can minimize downtime. ### TurnOnGreen: Your Partner in Reliable Charging Solutions Join us at TurnOnGreen to provide your customers with the reliable charging experience they deserve. Our advanced technology, robust infrastructure, and commitment to quality ensure that your EV chargers are always ready to keep drivers on the move. Let's accelerate the adoption of electric vehicles together. ![CHARGEIcons](https://offers.turnongreen.com/hs-fs/hubfs/Logo/CHARGEIcons.png?width=64&height=63&name=CHARGEIcons.png) Charge ahead with confidence. The #Green Team Share: [facebook-f icon](http://www.facebook.com/share.php?u=https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers) [linkedin-in icon](http://www.linkedin.com/shareArticle?mini=true&url=https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers) [twitter icon](https://twitter.com/intent/tweet?url=https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers) [pinterest-p icon](http://pinterest.com/pin/create/link/?url=https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers) [envelope icon](mailto:?body=https://offers.turnongreen.com/en/blogs/the-importance-of-reliable-charging-for-your-customers) ## Related posts [![](https://offers.turnongreen.com/hubfs/Canva%20images/Understanding%20the%20Key%20Factors%20Affecting%20EV%20Charger%20Reliability.png)](https://offers.turnongreen.com/en/blogs/understanding-the-key-factors-affecting-ev-charger-reliability) [Commercial Charging](https://offers.turnongreen.com/en/blogs/tag/commercial-charging) ### [Understanding the Key Factors Affecting EV Charger Reliability](https://offers.turnongreen.com/en/blogs/understanding-the-key-factors-affecting-ev-charger-reliability) [![](https://offers.turnongreen.com/hubfs/Canva%20images/Why%20EV%20Charging%20is%20Becoming%20a%20Must-Have%20for%20Multifamily%20Properties.png)](https://offers.turnongreen.com/en/blogs/why-ev-charging-is-becoming-a-must-have-for-multifamily-properties) [Commercial Charging](https://offers.turnongreen.com/en/blogs/tag/commercial-charging) ### [Why EV Charging is Becoming a Must-Have for Multifamily Properties](https://offers.turnongreen.com/en/blogs/why-ev-charging-is-becoming-a-must-have-for-multifamily-properties) [![](https://offers.turnongreen.com/hubfs/Canva%20images/Reduce%20Your%20Carbon%20Footprint%20The%20Environmental%20Benefits%20of%20Driving%20an%20Electric%20Vehicle.png)](https://offers.turnongreen.com/en/blogs/top-3-things-to-consider-before-making-the-switch-to-an-electric-vehicle) [Driver Tips](https://offers.turnongreen.com/en/blogs/tag/driver-tips) ### [Top 3 Things to Consider Before Making the Switch to an Electric Vehicle](https://offers.turnongreen.com/en/blogs/top-3-things-to-consider-before-making-the-switch-to-an-electric-vehicle) [![TurnOnGreen_logo_white@2x](https://offers.turnongreen.com/hs-fs/hubfs/Logo/TurnOnGreen_logo_white@2x.png?width=200&height=20&name=TurnOnGreen_logo_white@2x.png "TurnOnGreen_logo_white@2x")](https://www.turnongreen.com) TurnOnGreen (OTCMKTS: IMHC) and its portfolio companies and divisions design, manufacture, and sell products used in EV Charging, storage, networking, telecommunications, industrial systems, high-speed data transmission, medical products, aerospace and defense, naval technology, military, homeland security, and consumer electronics. 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